In this guide, we’ll address essential considerations regarding account deletion and the policy on email reuse to provide full clarity.
Deleting an account cannot be reversed. All user data will be permanently deleted and unrecoverable. Please ensure you back up your seed phrase. Once your account is deleted, there is no way to access it within Element.
When you delete your Element account, the associated email address cannot be reused to create a new account.
This policy is essential for maintaining the security and integrity of our platform. The primary reason behind this rule is to safeguard chat histories, which play a key role in monitoring and preventing fraudulent activities.
Protecting the associated direct message groups and historical data is critical.
Reusing the same email address for a new account would require deleting these groups, potentially compromising our security measures. To prevent this from happening, new accounts must be registered with a different email address. This policy ensures that all user data remains secure and helps maintain a trusted and safe environment for our community.
If you have any questions or concerns about this policy, please feel free to reach out to our support team. We are committed to making sure you understand the importance of these measures and feel confident in addressing any issues that may arise.
Thank you for helping us uphold a secure and reliable platform for everyone.