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Help: My Seed Phrase Is Not Working

What to do if you encounter issues importing your seed phrase to Element:

Updated over 8 months ago

If you find that your seed phrase isn't working, follow these steps:

Error Verification

  • Ensure that each word is correctly written and in the correct order. A thorough review can solve many issues.

Review Cloud Storage

  • If you've opted for cloud storage, verify that you're using the correct PIN. Try again with caution.

Contact Support

  • If you've tried the above steps and the issue persists, it's time to reach out to our technical support team. They're here to help, so don't hesitate to provide them with all the necessary information to assist you effectively.

Reminder: You are the only one responsible for securing your seed phrase. Keep it safe. Keep it secure. We will never have access to your keys.

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