Understanding Network Compatibility
When you send cryptocurrency tokens, it's crucial to understand that not all blockchain networks are the same. Think of blockchain networks like different types of phone systems or postal services. Just as you can't send a letter through the US Postal Service to an address that only exists in the UK postal system, you can't always send cryptocurrency tokens across different blockchain networks without potential issues.
Currently, Element Wallet supports these specific networks:
Core Network
Bitcoin Network
Tron Network
What Happens When You Send Tokens on an Unsupported Network?
If you've sent tokens to your Element Wallet using a network that isn't supported (such as Base, Arbitrum, or Optimism), your tokens won't appear in your Element Wallet. This doesn't mean your tokens are lost, but they are temporarily inaccessible within the Element Wallet.
How to Recover Your Tokens
Follow these steps to recover tokens sent to an unsupported network:
Export Your Element Wallet Seed Phrase
Open your Element Wallet
Navigate to the seed phrase backup/export option in Settings
Carefully write down or securely export your 12-word seed phrase
Use a Wallet That Supports the Network
Choose a wallet provider that supports the network you used to send the tokens
Import Your Seed Phrase
Open the alternative wallet
Use the "Import Wallet" or "Restore Wallet" option
Enter your Element Wallet seed phrase
Transfer Your Assets
Once imported, you'll see your tokens
You can now transfer them to your desired wallet or exchange.
🚨We recommend creating a separate wallet for recovery to protect your primary account's security. 🚨
Consider these best practices:
Use a different browser or browser profile
Use a separate mobile device
Create a brand new wallet account entirely separate from your main wallet
🚨Always remember to save the seed phrase of the original wallet if you plan to use the same one. 🚨
Example Scenario
Scenario: You sent USDC tokens over the Base network from Coinbase to your Element Wallet
Open Coinbase Wallet
Import your Element Wallet seed phrase
Your Base network USDC tokens will now be visible
Transfer the tokens to your preferred destination
Important Notes
Always double-check the network when sending cryptocurrency
Keep your seed phrase secure and private
If you're unsure about a transaction, consult Element Wallet support
Need Additional Help?
Contact Element Wallet support for personalized assistance with your specific situation.